Privacy Policy

1. Who We Are

Namshal Adventures and Safaris Limited is a Tanzania-based tour operator providing wildlife safaris, Kilimanjaro treks, Zanzibar holidays and integrated guest reception, security and travel support services.

If you have any questions about this Privacy Policy, you can contact us at:

Email: info@namshalsafaris.com
Postal Address: P. O. Box 12471, Arusha, Tanzania

2. Information We Collect

We may collect the following types of personal information when you interact with us:

• Contact details such as your name, email address, phone/WhatsApp number and country.
• Travel information such as travel dates, number of travellers and preferences.
• Communication details from email, WhatsApp, enquiry forms and other messages you send to us.
• Technical information such as IP address, device type, browser type and pages visited, collected through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide safari, trekking and travel proposals.
• To confirm and manage bookings, payments and travel arrangements.
• To communicate important updates about your trip, safety information and service changes.
• To improve our website, services and guest experience.
• To comply with legal, regulatory and accounting obligations.

4. Legal Basis for Processing

Where required by applicable data protection laws, we process your personal information on one or more of the following legal bases:

• With your consent, when you submit an enquiry or subscribe to communications.
• To perform a contract or take steps at your request before entering into a contract.
• To comply with legal obligations (for example, accounting or tax requirements).
• For our legitimate interests, such as improving services and managing our business, provided your rights and freedoms are not overridden.

5. How We Share Your Information

We do not sell your personal information. We may share your information only when necessary with:

• Lodges, hotels, camps and other accommodation providers for your confirmed bookings.
• Domestic airlines, transfer companies and activity providers involved in your itinerary.
• Trusted service providers (such as IT hosting, email or payment providers) who assist us in operating our business.
• Authorities, regulators or law enforcement where required by law or to protect our legal rights or the safety of guests and staff.

These third parties are only given the information necessary to provide their services and are expected to protect your data appropriately.

6. International Transfers

As a Tanzanian tour operator, your information may be processed in Tanzania and, where necessary, shared with partners in other countries involved in your travel arrangements. We take reasonable steps to ensure that your data is handled securely and in line with this Privacy Policy.

7. Data Retention

We keep your personal information only for as long as needed for the purposes described in this policy, including:

• To respond to your enquiries and manage bookings.
• To maintain records required for accounting, tax and legal obligations.
• To understand and improve our services, within reasonable time limits.

When your information is no longer required, we take steps to delete or anonymise it securely.

8. Cookies & Website Tracking

Our website may use cookies and similar technologies to help us understand how visitors use the site, improve performance and enhance your browsing experience.

You can usually control cookies through your browser settings. However, disabling certain cookies may affect how the website functions.

9. Your Rights

Depending on applicable data protection laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data in certain circumstances.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact us at info@namshalsafaris.com.

10. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. However, no method of transmission or storage can be guaranteed 100% secure.

11. Third-Party Websites

Our website may contain links to third-party websites, tools or services. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or best practice. Any updates will be posted on this page with a revised “Last updated” date.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

13. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Namshal Adventures and Safaris Limited
P. O. Box 12471, Arusha, Tanzania
Email: info@namshalsafaris.com